It goes without saying that it is incredibly important for us to know that our customers have the full back up and support of our well renowned 24/7 aftercare service. Our stairlifts are the most reliable stairlifts on the market with an incredibly 99.6% accredited reliability. That’s something that is difficult to match from any other Stairlift supplier.
However, one a stairlift has been purchased, our job is not over. We need to know that the back up and aftercare is in place should you need any assistance with your mobility aid. That’s why we cover the whole of the UK, offering local engineers and support in all counties, each equipped with spare parts, should your stairlift need quick repair. Whether it is a simple service, a repair or a breakdown, we are nearby and on hand ready to fix your stairlift and have you back to your mobile self in no time.
We strongly advise that, for both the safety of yourselves and the integrity of the equipment, that an annual service and inspection of the stairlift installed be booked. This is just so that our engineers can check that all of the components of the stairlift are operating properly and in good working order. If you do not want to opt for an annual check up, then we can service your stairlift periodically every 2 years (although this is not advisable). Maintenance contracts are available to suit your needs. Please also remember that all of our stairlifts come with a 12 month warranty covering all costs and a free service at the end of the 12 months.
In the unlikely event of a breakdown of your stairlifts, we offer a full 24/7 aftercare service that covers every day of the year. We have local engineers in all areas of the UK that can reach you quickly to ensure your mobility is as little effected as possible. Whether you have a straight stairlift, curved stairlift or outdoor stairlift, our engineers will carry any necessary parts to get your stairlift up and running again.
All of our stairlifts come with three types of warranties: a Bronze, Silver and Gold warranty. These warranties cover from an annual service through to full parts labour and service warranty. For more information on what each warranty package entails, please contact us.